It’s not easy to find a quality on-site computer repair service. There are plenty of companies out there who will connect to your computer remotely and perform repairs for half what we charge. But here is what they won’t be able to do:

We sit with you, listen to you, and work alongside you, to think, solve, and educate.

We listen to your computer, too; certain failing parts make sounds that the remote technician won’t hear. Better to head off trouble and save your data now than wait for total failure later.

We may borrow a vacuum and clean out the computer if it is clogged with dust, or absent-mindedly remove crud from the bottom of your mouse, leaving you with a less frustrating system.

A quick touch of the cables or a glance at your modem’s LED lights while we work could save you hours of tedium on the phone with an earnest call center employee who must run you through a list of things to check.

We’re your first and second level support, and we cheerfully work to make all the devices in your home work together in the way they were meant to do.

Add to that decades of experience, plus a streak of paranoia that helps us take the security of your data seriously, and we hope you will conclude that our service remains, as always, second to none.

-Charles Peklenk.
Owner and tech

Regular Services

Computer Services

Services include diagnosis and repair; setup, installation, and upgrades; backups; networking things to work together; security checks and virus removal; password resets; and much more.

Our standard rate for Computer Services is $75.00 per hour, or $70.00 per hour for immediate payment (cash discount). State and local taxes apply.

Tutoring Services

Whatever it is, we will show you how to set it up, get it working, and make it do what YOU want. Make the most of your computer and its programs, your entertainment system, or other devices.

Our standard rate for Tutoring is $40.00 per hour, or $35.00 per hour for immediate payment (cash discount). Tutoring is tax-exempt.

Special Services

You don’t need to throw away your old Windows 7 computer.

Windows 7 Out of Support message
Thanks to bleepingcomputer.com for this image.

Move on to Windows® 10

We’ll move you to Windows 10 if your computer can take it. We’ll look at your system and help you decide whether upgrade or replacement is right for you.

Discussion and consultation are free. The fee to upgrade is $120.00 You will also need to purchase a copy of Windows for upgrade at your favorite store. We’ll help make sure your data is safely backed up before we begin.

Or… consider upcycling. →→→

Upcycling, Peace and Calm

We’re great proponents of the simplicity of Linux as an alternative to Windows. We can change that old computer you have (from 2008 or later) into a calm, advertising-free, high-security station for web browsing and other basic tasks.

$10.00 per computer; discussion and consultation are free. Linux is a free, global community project to benefit all mankind. We consider this to be a community service to allow more people to use old computers, reducing waste.

Disposal

Have a computer you don’t need anymore? We will be glad to take it off your hands. This service includes erasure or destruction of the hard drive(s). Recovering data will incur an extra charge. All parts of your old computer will be donated to charity, sent to recycling, or salvaged for other projects. It’s the “green” choice!

$10.00 per computer

Loaner

Need a loaner while your computer is out of action? If we need to take your system away for repair, a loaner computer may help you stay in touch and on schedule. Be sure to ask in advance! We often have something available that will meet your needs.

Free service, subject to availability

The fine print …
All of the above are in-home or on-site services, with free pick-up and delivery if required.
State sales taxes are charged on all items except as noted above.
Time is billed in half-hour increments, with a minimum charge of one-half hour.
The average visit is billed at 2 hours, and may include multiple services.
In very rare cases we may require a travel fee based on mileage.