It’s not easy to find a quality on-site computer repair service. There are plenty of companies out there who will connect to your computer remotely and perform repairs for half what we charge. But here is what they won’t be able to do:

We sit with you, listen to you, and work alongside you, to think, solve, and educate.

We listen to your computer, too; certain failing parts make sounds that the remote technician won’t hear. Better to head off trouble and save your data now than wait for total failure later.

We may borrow a vacuum and clean out the computer if it is clogged with dust, or absent-mindedly remove crud from the bottom of your mouse, leaving you with a less frustrating system.

A quick touch of the cables or a glance at your modem’s LED lights while we work could save you hours of tedium on the phone with an earnest call center employee who must run you through a list of things to check.

We’re your first and second level support, and we cheerfully work to make all the devices in your home work together in the way they were meant to do – without needing to sell you more stuff.

Add to that decades of experience, plus a streak of paranoia that helps us take the security of your data seriously, and we hope you will conclude that our service remains, as always, second to none.

-Charles Peklenk.
Owner and tech

Regular Services

Computer Services

Services include diagnosis and repair; setup, installation, and upgrades; backups; networking things to work together; security checks and virus removal; password resets; and much more.

Our standard rate for Computer Services is $75.00 per hour. State and local taxes apply.

Tutoring Services

Whatever it is, we will show you how to set it up, get it working, and make it do what YOU want. Make the most of your computer and its programs, your entertainment system, or other devices.

Our standard rate for Tutoring is $40.00 per hour. Tutoring is tax-exempt.

Useful Add-ons

Disposal

Have a computer you don’t need anymore? We will be glad to take it off your hands. This service includes erasure or destruction of the hard drive(s). Recovering data will incur an extra charge. All parts of your old computer will be donated to charity, sent to recycling, or salvaged for other projects. It’s the “green” choice!

$10.00 per computer

Loaner

Need a loaner while your computer is out of action? If we need to take your system away for repair, a loaner computer may help you stay in touch and on schedule. Be sure to ask in advance! We often have something available that will meet your needs.

Free service, subject to availability

Special Services

You don’t need to throw away your old Windows 7 or Windows 10 computer.

Windows 7 Out of Support message
Thanks to bleepingcomputer.com for this image.

Moving on to Windows® 10

We can move your old computer to Windows 10, if it can handle it. We’ll look at your system and help you decide whether upgrade or replacement to Windows 10 is right for you.

Discussion and consultation are free. The fee to upgrade is $120.00, and includes making sure your data is safely backed up before we begin, and restoring your data after the upgrade. You will also need to purchase a copy of Windows 10 at your favorite store or online.

How long will Windows 10 last? We don’t know. Read on.

But now there’s a Windows® 11?

Well, no sooner do I tell people they can move to Windows 10, than Microsoft tells us there’s going to be a Windows 11. We should start to see Windows 11 appear any day now.

Chances are your older computer will not be allowed to use Windows 11. Microsoft specifically wants you to buy a new computer to help solve some security problems with Windows. We won’t be offering Windows 11 upgrade services right now. Check back maybe summer of 2022 or later.

Tired of the mandatory upgrade treadmill? Read on.

Upcycling, Peace and Calm

Why you have lost that peace and calm.

So here’s the thing. Upgrading from Windows 7 to 8, then 8.1, then 10, and now 11, is a process intended to benefit Microsoft, and not you, the owner of the computer. And it’s a bit of a hassle as they change programs, mix up your menus and shuffle settings around, move your documents from place to place, add online features in the hopes you will become dependent on their services, and perhaps extract some extra money out of you to rent software yearly or monthly.

The experience of using a computer like this is full of petty annoyances. Popups remind you to use features you have not tried. Manufacturer supervisory programs nudge you for updates. Antivirus software (which many people also rent) slows the computer down with continuous updates and scans for your safety.

These things add more burdens to your life, when all you wanted was to get things done. It’s now normal for your computer to interrupt you, pester you, even try to sell stuff to you, while you are trying to work. It never used to be this way. It does not have to be this way.

We use and recommend Linux for many customers.

We’re great proponents of the freedom and simplicity of Linux as an alternative to Windows. It is not a product you have to buy (although you can). It’s not owned and controlled by one company or person who needs to make money from it. Instead, it’s a collaborative effort by thousands of companies and individuals, and everyone is encouraged to share it with others. In short, Linux is a free, global community project to benefit all mankind. I’ve been using Linux for almost 15 years.

You can get a taste in about 30 minutes to see whether you like it. You can continue to try it indefinitely without making any changes to your computer. If you like it, install it; it’s free. Give it to your friends to use; it’s really free.

It’s also really, really secure. For most people there is no need for antivirus or similar programs; Linux is immune to the tens of thousands of viruses that are made to infect Windows machines.

Linux is not perfect; like Windows, it was written by humans who make mistakes. When they find them, they fix them. Then you’ll be offered those fixes. (Unlike Windows, they won’t be forced on you until you’re ready for them.) Linux will get security updates for up to 5 years. After that you will want to upgrade to the newest version, and you’ll be good for another 5 years. Upgrades are free, too, and they happen on your terms.

If you are interested in a calm, advertising-free, high-security computer that lets you get on with your life with minimal drama and interruptions, give us a call. We’ll help you discover if Linux can meet your needs or not.

Discussion, consultation, and demonstrations are free. Our fee to install Linux is $10.00 per computer. We will show you the basics at no charge. You might want to spend an hour or two at our regular rates to backup your computer and restore your data into Linux.

Linux is not for everyone. Let me review some of the problem spots:

If you need Adobe products or certain other creative programs to do your work, at the moment they don’t work on Linux. You probably won’t want to learn new programs for drawing, painting, video editing, etc. if you have a lot of money and time invested in them already.

It’s awkward to install Microsoft Office on Linux. If you love Outlook or are an advanced user of Microsoft Excel, it might be more trouble than you’d like, unless you use a service like Windows 365, or keep another computer around for that purpose. Linux comes with its own office suite, LibreOffice, which reads and writes Microsoft Office files. For most people it will do fine. (Microsoft Teams is available for Linux, however.)

On the other hand, if you are willing to try the free alternatives, you might be surprised at what they can accomplish, and even more surprised at the friendly communities of fellow users who can help you learn to use your computer and its programs better.

Mind you, there are many familiar programs available. Linux users continue to use Firefox, Chrome, and other familiar browsers; Zoom, Discord, Spotify, Skype, Whatsapp, and many other online services. And yes, the Java edition of Minecraft, as well as thousands of games on Steam.

The fine print …
All of the above are in-home or on-site services, with free pick-up and delivery if required.
State sales taxes are charged on all items except as noted above.
Time is billed in half-hour increments, with a minimum charge of one-half hour.
The average visit is billed at 2 hours, and may include multiple services.
In very rare cases we may require a travel fee based on mileage.